When Will I Receive My Payments? Understanding Stripe Payouts on Setli

Oct 22, 2026

5 min read

Setli uses Stripe, a secure payment processing provider, to manage online payments, including rent, security deposits, shared expenses and other supported transactions.

When a user makes an online payment through Setli, the payment is securely processed through Stripe before the funds become available for payout to the relevant recipient's nominated bank account.

1. How Long Does It Take to Receive Payments?

Once a user successfully makes an online payment, the funds enter the Stripe payment processing system.

Payout timing depends on your country, payment method, Stripe account status and payout schedule.

For Australian accounts, Stripe may apply a standard settlement delay of approximately 2 business days, depending on the account's configuration.

This means your payment may not be available for payout immediately.

Once funds are available, Stripe sends them according to your configured payout schedule. Bank processing times may add an additional delay.

Important: New Stripe accounts typically experience an initial waiting period of 7–14 days before their first payout. This is a standard Stripe requirement that Setli cannot accelerate or override. After this initial period, subsequent payouts follow the connected account's normal settlement and payout schedule.

2. Does Setli Hold My Payments?

No. Setli does not independently hold or store payments.

Setli uses Stripe Connect to facilitate online payments between users.

All online payments are securely processed through Stripe. When a payment is made, Stripe processes and allocates the funds according to the payment arrangements, including applicable platform and processing fees. Funds are allocated to the relevant connected Stripe accounts.

Setli does not receive these payments into its own bank account or independently hold users' funds. Payment processing, fund allocation and payouts are handled through Stripe. Setli does not independently manage funds outside Stripe's payment processing system.

Payouts are subject to each connected account's settlement times, payout schedule and verification requirements.

Setli does not independently guarantee or advance payouts.

Important: Stripe typically applies an initial waiting period of 7–14 days before the first payout from a new Stripe account as part of its standard verification and risk management process. This waiting period is controlled by Stripe and cannot be shortened or overridden by Setli. Subsequent payouts follow the connected account's normal payout schedule.

3. How Can I Check My Payout Status?

Users can review payment balances and payout information through their connected Stripe Express Dashboard.

The dashboard may display:

• Total Balance: Funds currently held in the Stripe account.

• Future Payouts: Funds scheduled for future payouts.

• In Transit: Payouts sent towards your bank account.

• Paid: Payouts Stripe has marked as completed.

Your payout details may also show an estimated arrival date.

Important: If you have recently connected a new Stripe account, your first payout typically takes 7–14 days after your first successful payment. You can monitor your estimated payout date and any outstanding verification requirements through your Stripe Express Dashboard.

4. Why Is My Payout Less Than the Amount Paid?

Online payments processed through Setli may incur applicable fees.

Rent payments:

• Setli charges a 3.5% platform fee on completed online rent transactions.

• Stripe payment processing fees apply separately.

• Setli's advertised platform fee includes applicable GST.

Security deposits, shared expenses and other eligible payments:

• Setli does not charge its 3.5% rental platform fee on these payments.

• Stripe processing fees may still apply.

The amount paid into the recipient's bank account may therefore be lower than the original transaction amount.

5. Can I Receive Payments Faster?

Stripe supports different payout schedules and, for eligible accounts, faster payout options.

Availability depends on your country, connected account, available balance and Stripe's eligibility requirements.

Selecting daily payouts does not necessarily mean your payment will reach your bank account on the same day.

Important: New Stripe accounts typically have a 7–14 day initial waiting period before their first payout. Faster payout options do not bypass this restriction, and Setli cannot accelerate or override Stripe's processing requirements. Once the initial waiting period has passed, subsequent payouts follow the connected account's normal payout arrangements.

6. What Happens With Offline Payments?

Setli offers free offline payment recording for supported transactions.

If a payment is made by direct bank transfer, cash or another method outside Setli:

• Setli does not process or hold the payment.

• No Setli platform fee applies to offline payment recording.

• No Stripe processing fee applies through Setli.

• The payment can be manually recorded in Setli to maintain accurate payment records.

• Offline payments do not earn Setli rewards.

The time it takes for an offline payment to reach the recipient's bank account depends entirely on the payment method and financial institutions involved.

7. What If My Payment Hasn't Arrived?

If a payment has been made but you have not received the funds:

1. Check the payment status in Setli.

2. Open your connected Stripe Express Dashboard.

3. Review your available balance, pending payouts and estimated arrival dates.

4. Confirm your bank account details are correct.

5. Check whether Stripe requires additional account verification.

Important: New Stripe accounts typically experience an initial waiting period of 7–14 days before their first payout. This is a standard Stripe verification and risk management requirement. Setli cannot accelerate or override this waiting period. Subsequent payouts follow your connected account's normal payout schedule.

If your payout is delayed beyond Stripe's estimated arrival date, contact Setli Support with your transaction details so we can assist with investigating the payment status.

Please note that Stripe manages payment processing and payouts. Setli cannot override Stripe's initial payout waiting period or processing timelines.

Setli Support: Available through our website's live chat.