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Understanding Stripe Payouts on Setli
Setli uses Stripe, a secure payment processing provider, to manage online rent payments, security deposits and household expenses. When a tenant pays through Setli, the payment is processed securely through Stripe before the funds become available for payout to the host's nominated bank account.
1. How Long Does It Take to Receive Payment?
Once a tenant successfully makes an online payment, the funds enter the Stripe payment processing system.
Payout timing depends on your country, payment method, Stripe account status and payout schedule.
For Australian accounts, Stripe may apply a standard settlement delay of approximately 2 business days, depending on the account's configuration.
This means your payment may not be available for payout immediately.
Once funds are available, Stripe sends them according to your configured payout schedule. Bank processing times may add an additional delay.
Important: New Stripe accounts typically experience an initial waiting period of 7–14 days before their first payout. This is a standard Stripe requirement for verification and risk checks that Setli cannot accelerate or override. After this initial period, subsequent payouts follow the account's normal settlement and payout schedule.
2. Does Setli Hold My Rental Payments?
No. Setli does not independently hold or store payments.
Setli uses Stripe Connect to facilitate online payments between users.
All online payments are securely processed through Stripe. When a payment is made, Stripe processes and allocates the funds according to the payment arrangements, including applicable platform and processing fees. Funds are allocated to the relevant connected Stripe accounts.
Setli does not receive these payments into its own bank account or independently hold users' funds. Payment processing, fund allocation and payouts are handled through Stripe. Setli does not independently manage funds outside Stripe's payment processing system.
Payouts are subject to each connected account's settlement times, payout schedule and verification requirements.
Setli does not independently guarantee or advance payouts.
Important: Stripe typically applies an initial waiting period of 7–14 days before the first payout from a new Stripe account as part of its standard verification and risk management process. This waiting period is controlled by Stripe and cannot be shortened or overridden by Setli. Subsequent payouts follow the connected account's normal payout schedule.
3. How Can I Check My Payout Status?
Accounts can review payment balances and payout information through their connected Stripe Express Dashboard.
The dashboard may display:
Total Balance: Funds currently held in the Stripe account.
Future Payouts: Funds scheduled for future payouts.
In Transit: Payouts sent towards your bank account.
Paid: Payouts Stripe has marked as completed.
Your payout details may also show an estimated arrival date.
Important: For new Stripe accounts, the first payout typically takes 7–14 days. Hosts can monitor their estimated payout date and any outstanding verification requirements through their Stripe Express Dashboard. Setli cannot accelerate this initial waiting period.
4. Why Is My Payout Less Than the Amount My Tenant Paid?
Online payments processed through Setli may incur applicable fees.
Rent payments:
Setli charges a 3.5% platform fee on completed online rent transactions.
Stripe payment processing fees apply separately.
Setli's advertised platform fee includes applicable GST.
Security deposits and shared expenses:
Setli does not charge its 3.5% rental platform fee on these payments.
Stripe processing fees may still apply.
The amount paid into your bank account may therefore be lower than the original transaction amount.
5. Can I Receive Rent Payments Faster?
Stripe supports different payout schedules and, for eligible accounts, faster payout options.
Availability depends on your country, connected account, available balance and Stripe's eligibility requirements.
Selecting daily payouts does not necessarily mean your tenant's payment will reach your bank account on the same day.
Important: New Stripe accounts typically have a 7–14 day waiting period before their first payout. Faster payout options do not bypass this initial restriction, and Setli cannot accelerate or override Stripe's processing requirements. Once the initial waiting period has passed, normal payout arrangements apply.
6. What Happens With Offline Rent Payments?
Setli offers free offline rent recording.
If your tenant pays by direct bank transfer, cash or another method outside Setli:
Setli does not process or hold the payment.
No Setli platform fee applies.
No Stripe processing fee applies through Setli.
The host can manually record the payment to maintain accurate rental records.
Offline payments do not earn Setli rewards.
The time it takes for an offline payment to reach your bank depends entirely on the payment method and financial institutions involved.
7. What If My Payment Hasn't Arrived?
If a payment has been made but you have not received the funds:
Check the payment status in Setli.
Open your connected Stripe Express Dashboard.
Review your available balance, pending payouts and estimated arrival dates.
Confirm your bank account details are correct.
Check whether Stripe requires additional account verification.
Important: New Stripe accounts typically experience an initial waiting period of 7–14 days before their first payout. This is a standard Stripe verification and risk management requirement. Setli cannot accelerate or override this waiting period. Subsequent payouts follow your connected account's normal payout schedule.
If your payout is delayed beyond Stripe's estimated arrival date, contact Setli Support with your transaction details so we can assist with investigating the payment status.
Please note that Stripe manages payment processing and payouts. Setli cannot manually release funds or override Stripe's processing timelines.
Setli Support: Available through our website's live chat.